Frequently Asked Questions
Find answers to our most commonly asked questions. If you can't find what you're looking for, feel free to contact our customer support team.
1. How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days (where available)
Shipping times may vary depending on your location.
2. How much does shipping cost?
We offer Free Standard Shipping on orders over $49.99.
For orders below $49.99, a standard shipping fee will apply at checkout.
3. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
You can also track your shipment through our Track Order page.
4. Can I cancel my order?
Yes.
Orders can be cancelled before they have been shipped.
Once an order has been dispatched, it can no longer be cancelled.
5. What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
All payments are securely processed using encrypted payment systems.
6. What if I receive a damaged or incorrect item?
Please contact us within 7 days after receiving your order.
Include:
- Your order number
- Photos of the item
- Photos of the package
We'll arrange a replacement or refund as quickly as possible.
7. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, in their original packaging, and in resalable condition.
For more information, please visit our Return & Refund Policy page.
8. How can I contact customer support?
You can reach us anytime by email.
Email: service@poraide.com
We aim to respond within 24 business hours.
9. Do you ship internationally?
Yes.
We proudly ship to customers in many countries around the world.
Shipping availability may vary depending on your location.
10. Are your products suitable as gifts?
Absolutely!
Poraide specializes in unique gifts, collectible blind boxes, and seasonal products designed to make every celebration more memorable.
Still Have Questions?
If you couldn't find the answer you're looking for, our customer support team is always happy to help.
Email: service@poraide.com
We usually reply within 24 business hours.