At Poraide, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Order Cancellation
Orders may be cancelled before they are shipped.
If your order has not yet been processed or shipped, you will receive a full refund.
Unfortunately, once an order has been shipped, it can no longer be cancelled.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or your order number.
Please do not send your return directly to the manufacturer.
Return Shipping Costs
If the return is due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs.
If the item is defective, damaged during shipping, or you received the wrong product, Poraide will cover the return shipping costs.
We do not charge any restocking fees.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Late or Missing Refunds
If you haven't received your refund yet, please:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you still have not received your refund, please contact us.
Return Address
Please contact our customer support team before returning any items.
Returns sent without prior authorization may not be accepted.
Email: service@poraide.com
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll work quickly to provide a replacement or refund.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
Email: service@poraide.com
We aim to respond within 24 business hours.